What is Malware?

Malware is short for “malicious software.” Malware is any kind of program installed without your approval onto your website. Viruses, worms, and Trojans are all examples of “malware“. Sites become infected with malware generally due to some vulnerability that a hacker has found and used in an attempt to take control of your site. The results of this may be a change in the content on your website (e.g. addition of spam), or new pages, usually created to try and trick your website users into handing over their personal information (i.e. Credit Cards). Alternatively, the most common form of malware is the injection of malicious code (malware)- that attempts to infect any computer that views the page.

My site has been compromised, what can I do?

Oley Media provides a peace of mind assurance that we will not only clean your website and make it functional within 24 hours, but we will also provide a 12 month warranty. We will monitor your website and if you are compromised again within the following 12 months, we will perform the removal service again at no charge.

As a part of our service, we will perform the following tasks:

• Identify any files that have been infected and delete/remove/update them
• Change all passwords on your account
• Remove any newly created content that appears irregular e.g. FTP accounts, email addresses, domains
• Update WordPress, all plugins and all themes to the latest versions*
• Install and configure Wordfence – A Comprehensive Security Solution For WordPress
• Provide a 12 month guarantee and maintenance service on website updates

NOTE: As malware can vary in execution and damage caused, each case is unique and must be treated differently – there may be instances where it may take longer than 24 hours.

* Depending on how old your website is and when it was last upgraded, upgrading WordPress may result in a loss of functionality or even potentially breaking your website.  If your website is not compatible with the latest version of WordPress or related plugins, restoring the functionality of your website will incur additional costs which will be presented to you before proceeding

Remove Your Malware

Don’t let your business suffer from a malware attack, contact Oley Media Group today and we will clean your website immediately.